Privacy Policy

EN version, February 2024

This privacy policy defines the implementation of the data processing we carry out. It applies in addition to our Terms of Use and the General Terms and Conditions of Sale, if any.

To contact us

If you have any questions about our privacy policy or our activities, you can contact us using the details below:

VV Pet Health BV
Brusselstraat 51
2018 Antwerp
Belgium
contact@treatsypet.com

From whom do we collect personal data and what data do we collect?

In the context of its activities, VV Pet Health may collect personal data from customers, suppliers, customer prospects, visitors to our website and order platform, persons who provide their contact details to us, and persons who contact us by e-mail or otherwise. We collect information when you contact us by email or via the Contact section and when you subscribe to our newsletter, if one exists.

We collect information such as your name, addresses, email addresses, telephone numbers.

For what purposes do we use this data:

• Compliance with legal obligations
• To set up marketing campaigns
• Optimizing the internal processes of VV Pet Health BV
• To enable VV Pet Health BV to better tailor its product range to the needs of its customers
• For the benefit of our customer service and customer service.
• To manage your requests by email or via our contact section

With whom do we share this personal data?

We share your personal data with third parties. These have access to your personal data only to perform tasks on our behalf and are obliged not to disclose or use it for other purposes. If necessary, we may share your personal data with the parties below:

• Employees, subcontractors, representatives, external consultants, and shareholders of VV Pet Health BV
• Government agencies if VV Pet Health is legally obliged to do so.
• Third parties who provide services to us, such as in the field of IT, logistics or payment providers.

If VV Pet Health transfers personal data to third parties, including third parties located outside the EU / EEA, we will take appropriate protective measures and, if necessary, an agreement will be concluded containing restrictions on the use of your personal data and obligations with regard to security are included, in a similar manner as required in the EU / EEA.

Management and security of your personal data

VV Pet Health takes measures to ensure the security of your personal data. We protect your personal data as best as possible against unauthorized disclosure of, or access to, personal data that is transmitted, stored, or otherwise processed. In addition, we also protect your personal data against loss, destruction, or modifications. However, no method of transmission (whether on a physical medium, over the Internet, or via electronic storage) is 100% secure. We strive to use acceptable means to protect your personal information, but we cannot guarantee its absolute security.

If you have chosen a password yourself, or where we have provided you with a password to access certain parts of our website or ordering platform, you are responsible for keeping this password confidential.

If your information is incorrect or you suspect it has become public, please contact us at contact@treatsypet.com. This allows us to correct your data, investigate any security breaches and take all necessary actions to prevent recurrence.

Personal data will not be kept for longer than is necessary for the purposes for which it is collected and processed, unless a longer retention period is necessary to cover our liability or is required or permitted by law. Any personal data intended for scientific or statistical research may be kept longer.

Your data protection rights

In accordance with the GDPR law 2016/679, you have the right to access your own personal data and obtain clarification as to how and why it is processed, as well as how long it is kept.

You have the right to unsubscribe from marketing messages at any time.

You have the right to withdraw your consent to the processing of personal data other than in relation to marketing messages if you have previously given consent to the processing of this data. However, we will weigh your objection against our legal obligations and any legitimate interests.

You have the right to rectify personal data if you notice that it is incorrect.

In certain cases, in particular when required by applicable law, you have the right to request restriction of processing and deletion of your personal data.

You have the right to data portability: based on your specific situation, we give you the right to obtain and reuse your data for other services, including transmitting your data to you, another controller or a trusted third party.

To exercise the above rights, please contact us at sales@treatsypet.com. If you have any complaints about how we handle your personal data, you can contact us, but you also have the right to file a complaint with the supervisory authority (the Data Protection Authority – www.gegevensbeschermingsautoriteit.be).

About this Privacy Policy

We review this policy on a regular basis, and new elements may be added. For each change, we will indicate in this document the date on which the most recent changes took place. Please review this policy regularly and certainly before providing us with any information.

Cookie Policy

The treatsypet.com site may use “cookies” to improve the user experience.

What is a cookie?

A cookie is a small file that does not allow the identification of the user, but records information related to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site and is also intended to enable various website traffic measurements.

Cookies perform many different functions, such as allowing you to navigate between pages efficiently, remembering your preferences and improving the user experience in general. They can also make the advertisements you see online more relevant and reflect your interests.

How do we use cookies?

Our websites use different types of cookies, including “essential website cookies”, “functional cookies”, “analytical cookies” and “advertising cookies”:

Essential website cookies: These cookies are essential to enable you to navigate our websites and use its features. These cookies do not collect any information about you that could be used for marketing purposes or to remember where you have been on our site. These cookies are often session-specific and expire after the end of your visit to the website (session). These cookies cannot be disabled.

Functionality cookies: These cookies allow our websites to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymized and they cannot track your browsing behavior on other websites. These cookies cannot be disabled.

Analytical cookies (including Google Analytics): These cookies are used to collect information about how visitors use our sites, including the number of visitors, the websites that referred them to our websites and the pages they viewed on our websites. We use this information, for example, to compile reports and to improve our websites, to gain insight into how visitors use our site and to ensure that users can easily find what they are looking for. This information is shared with other organizations, such as advertisers and our partners, who may use it, together with information about how you use other websites, to identify common interests and behaviors among user groups visiting our website (and others). These cookies generally remain on your computer until you delete them as described below.

Advertising cookies: These cookies are used to collect information about the websites and individual pages that users visit on and off our websites (which may, for example, indicate your interests or other characteristics). They are generally used to deliver advertisements that are more relevant to you and your interests, and to help measure the effectiveness of an advertising campaign. This information is shared with other organizations, such as advertisers and our partners, who may use it, together with information about how you use other websites, to identify common interests and behaviors among user groups visiting our website (and others). These cookies generally remain on your computer until you delete them as described below.

Management and deletion of cookies

You can manage the use of cookies on your devices using our cookie tool and/or using the features available in most internet browsers. Cookies can also be deleted from your device’s storage media at any time.

If you choose to delete or refuse cookies, please note that you may not be able to use all the features of our websites and any communications you receive from us may be less relevant.

If you have disabled one or more cookies, we may still use information collected from cookies before your ‘off’ preference was set. However, we will stop using the disabled cookie to collect further information.

We may modify this policy at any time in our sole discretion, and all changes will be effective immediately upon posting of the changes to this site. Unless we expressly state otherwise, this policy applies only to this site and our online activities, and not to our offline activities.

SOCIAL NETWORKS

Icons on the Treatsypet.com site allow you to share certain content with other people, especially through social networks. The VV Pet Health company cannot be held responsible for the policies of these networks and recommends that you read their terms of use so that you know their policies on the collection of browsing information.

If you have any questions about this privacy policy and cookies, please contact us:

VV Pet Health BV
Brusselstraat 51
2018 Antwerpen
België
contact@treatsypet.com